Can I order by email or telephone?

All orders from consumers must be placed through our selected retail partners (see Store Finder) either online or in-store.

Where can I buy from outside of the USA?

If you are a customer in Australia, please visit the Merlin Bike Gear AU website here.

If you are a customer in the UK, Europe, Asia, Middle East or anywhere else, please visit our .com website here.

What size should I buy?

All of our product pages include a size chart which will guide you across a number of sizing formats. You can also visit our dedicated size guide page for further advice. If you have any doubts then please contact us directly for assistance.

Need more help or advice?

Please see our Contact page by clicking here

Which CE back protector or limb upgrade?

All Merlin garments include a velcro closing back protector pocket. In a number of cases, Merlin garments already include a CE certified back protector pre-fitted.

Any jackets that do not include D3O shoulder and elbow armour as standard will have a ‘universal/generic’ back armour profile. This means a number of aftermarket armour pieces can be fitted. We have specified the universal pocket so you have a wider choice of armour. Male jackets have a back armour pocket size of 40cm (H) x 30cm (W) and the ladies armour pocket is 36cm (H) x 29cm (W).

Examples of aftermarket CE certified back protectors include Forcefield’s Pro-Lite K in size 001, which is a Level 2 option. Please check the armour size vs pocket size in the garment, leaving a minimum of 1cm additional height and length. Please consult the manufacturer or reseller directly if you are unsure of the sizing of the armour.

Garments that include D3O shoulder and elbow armour as standard are able to take the D3O Viper Stealth back protector in size large.

I need more product information and advice?

Please email us on info@merlinbikegear.us between 9am and 5pm Monday to Friday to speak to a member of our team, or use our contact page. If you choose to email or direct message, we will get back to you within 24 hours (during Monday-Friday).

Can I let you know my thoughts?

We’d love to hear your opinions and feedback – why not send it to us using one of our contact methods.

How do I register for my 2-year guarantee?

Please visit our guarantee page for more information and registration.